Welcome - Cartweaver Support System

To help us help you, be sure to include what version of Dreamweaver, application language, and database you are using.
(For example: CS3, PHP4, MySQL 5) Knowing this will make it easier for us to provide better support.

Submit a Ticket
Send in a new ticket to the department you wish

Get Tickets
Sends an email to you with a list of your tickets

View a Ticket
Examine the correspondence of a specific ticket

Agent Login
Login as an agent or admin of SmarterTicket

The Cartweaver support ticket system is the quickest way to get help with your Cartweaver support questions or issues. This system will direct your questions to the personnel most qualified to answer your questions based on the department you select. You ticket will be answered as quickly as possible, usually within the same day during the normal work week - Monday through Friday, and as soon as possible on weekends.

Another great resource for getting answers or help is our newsgroups. These active and friendly newsgroups are monitored not only by the Cartweaver team, but by many helpful experienced Cartweaver users as well.

You'll find this active community at:

news://support.cartweaver.com/asp
news://support.cartweaver.com/coldfusion
news://support.cartweaver.com/php

We look forward to seeing and helping you there.

Thank you.
Cartweaver Support Team.

Note: Supporting Customizations.
One of the big advantages to Cartweaver is how customizable it is and many of our users have done amazing things with it. Because there are so many ways of doing things, once you begin to alter the core code we loose our common frame of reference and our help becomes guesswork. We can only offer support for the standard Cartweaver application & code.

Helping with customizations:
As we are sure you can understand, we don't have the resources to both do custom coding for our users and offer support on the default application. All customizations are up to the developer

A good resource:
If you need help customizing Cartweaver to your specific needs or need coding help we recommend you post your request to our newsgroups. You'll find this community to be very knowledgeable and helpful.